Your winnings are entirely yours. At mr ace, we ensure every withdrawal request is processed transparently, swiftly, and without unnecessary hassle. Find out everything you need to know about the withdrawal process here.
Mr ace supports a wide range of withdrawal methods popular among Malaysian players. Choose the one that works best for you.
The most popular method among Malaysian players. Supports all major banks including Maybank, CIMB, Public Bank, RHB, Hong Leong, and more. Direct transfer to your bank account.
Ideal for players who value mobile convenience. Withdrawals to your digital wallet are processed quickly and can be used immediately for everyday needs.
The best choice for players who prioritize privacy and speed. Crypto withdrawals are processed quickly with no strict limits and can be used worldwide.
Malaysia's latest instant payment technology. Scan a QR code and funds go directly into your bank account or digital wallet. Fully digital and highly secure.
For larger withdrawal amounts, direct bank transfer is the ideal option. Supported by all major commercial and Islamic banks in Malaysia.
Mr ace also supports additional payment methods, including select prepaid cards and alternative payment options suited for players with specific needs.
| Method | Duration | Min Limit | Max Limit (Daily) | Fees | Status |
|---|---|---|---|---|---|
| Online Banking (FPX) | 15–60 min | RM 30 | RM 50,000 | None | Active |
| Touch 'n Go eWallet | 5–30 min | RM 20 | RM 10,000 | None | Active |
| GrabPay | 5–30 min | RM 20 | RM 10,000 | None | Active |
| USDT (TRC20) | 5–20 min | RM 50 | No limit | Gas fee | Active |
| DuitNow QR | Instant–15 min | RM 30 | RM 30,000 | None | Active |
| Direct Bank Transfer | 1–3 hrs | RM 100 | RM 100,000 | None | Active |
| Prepaid Card | 30–120 min | RM 50 | RM 5,000 | Check requirements | Limited |
Open the mr ace website or app and log in using your username and password. Make sure you only access through the official mr ace link to keep your account secure.
Once logged in, click the wallet icon or the "Finance" menu found at the top of the page or your account dashboard to access the withdrawal function.
On the finance page, select the "Withdrawal" tab. You will see a list of available withdrawal methods to choose from based on your preference.
Choose your preferred withdrawal method, then enter your bank account number, digital wallet phone number, or crypto wallet address accurately and carefully.
Enter the amount you wish to withdraw. Make sure the amount complies with the minimum and maximum limits set for your chosen method. Check your available balance before confirming.
Review all details and click "Confirm Withdrawal". You will receive a confirmation notification and the funds will be sent to your account within the specified timeframe.
One of the most important things for any online casino player is the confidence that their winnings can be withdrawn easily and without hassle. At mr ace, this principle is not just an empty promise — it is at the core of how we operate. Since the platform launched, thousands of Malaysian players have successfully withdrawn their winnings without issue, and this track record stands as the best proof of the trust we have consistently built.
Unlike some other platforms that make players wait days just to receive their own money, mr ace processes most withdrawal requests in under an hour. For withdrawals via digital wallets and DuitNow QR, processing times can be as short as a few minutes. These aren't just numbers on paper — they reflect the real experience that loyal mr ace players enjoy every day.
Before you can make your first withdrawal, mr ace requires you to complete an identity verification process known as KYC (Know Your Customer). This is a standard security measure that protects you as a player from any unauthorized activity that may involve your account.
The KYC process at mr ace is straightforward and fast. You simply need to upload a clear photo of your identity card (MyKad), a selfie holding that card, and in certain cases, proof of your current address such as a utility bill or bank statement. Once your documents are verified — which typically takes no more than 24 hours on business days — you can make withdrawals without any restrictions.
Make sure your bank account or digital wallet name matches the name registered on your mr ace account. A name mismatch is the leading cause of withdrawal delays or rejections. Double-check before submitting your KYC application.
Mr ace sets different minimum and maximum withdrawal limits depending on your chosen payment method. These limits are not meant to inconvenience players — they are risk control measures that keep the payment system running smoothly for everyone.
For FPX online banking withdrawals, the minimum limit is as low as RM 30, with a daily limit of up to RM 50,000. mr ace VIP players enjoy higher withdrawal limits compared to standard accounts — yet another clear advantage of joining this exclusive VIP program. If you require limits beyond the standard threshold, contact the mr ace customer support team for further assistance.
Players who have reached VIP status at mr ace enjoy a range of privileges in the withdrawal process. These include priority processing, meaning VIP withdrawal requests are placed at the front of the queue and handled before standard requests — so VIP members don't have to wait long to receive their winnings.
In addition, the daily withdrawal limit for VIP members is higher, allowing them to cash out larger amounts in less time. A dedicated personal account manager assigned to each VIP member is also on hand to help resolve any withdrawal-related issues faster and more personally. If you have not yet joined the mr ace VIP program, now is a great time to consider it.
If you have used a bonus during your gameplay session, ensure the wagering requirements (rollover) have been met before requesting a withdrawal. Funds originating from bonuses that have not fulfilled the rollover requirement are not eligible for withdrawal. Your original deposit funds are not affected by this requirement and can be withdrawn at any time.
Player financial security is the top priority at mr ace. Every withdrawal transaction is protected by a 256-bit SSL encryption system, ensuring your financial information and personal data cannot be accessed by unauthorized parties. This is the same security standard used by leading banking institutions worldwide.
Additionally, mr ace uses a two-factor authentication (2FA) system for all withdrawal requests. This means that even if your account password falls into the wrong hands, they still cannot make a withdrawal without the verification code sent to your personal device. This extra layer of security gives every player invaluable peace of mind.
While mr ace strives to process all withdrawals within the stated timeframe, certain situations may cause delays — such as temporary technical issues on the bank's end, additional verification requirements for large amounts, or withdrawal requests submitted during peak hours.
If your withdrawal takes longer than expected, the first step is to check your email or in-app notifications on mr ace for any messages regarding your request status. If there is no update after the specified timeframe, contact the mr ace customer support team via live chat, which operates 24 hours a day, 7 days a week. Our team will review your withdrawal status and resolve any issues promptly.
There are a few simple steps you can take to ensure every withdrawal at mr ace goes smoothly and quickly:
By following the simple steps above, your withdrawal experience at mr ace is guaranteed to be smoother and more seamless. Remember, your winnings belong to you, and mr ace is committed to ensuring you receive them in the easiest and most secure way possible.
The mr ace withdrawal process is designed to make your life easier. Register today, start playing, and cash out your winnings with ease, speed, and security.