This document outlines the rules, rights, and responsibilities binding all users of the mr ace platform. Please read it carefully before using any of our services.
The mr ace platform may only be used by individuals aged 18 and above. Registration by minors is strictly prohibited and any such account will be closed immediately.
Each individual is only permitted to hold one active account at mr ace. Registering multiple accounts is a serious violation that may result in the suspension of all associated accounts.
All financial transactions are subject to the mr ace deposit and withdrawal policy. Identity verification (KYC) is required before the first withdrawal to ensure the security of your account.
Every bonus and promotion offered by mr ace is subject to its own wagering requirement. Please review the specific terms of each promotion before claiming it.
You are solely responsible for the security of your account login credentials. mr ace will not be held liable for any losses resulting from a user's negligence in safeguarding their password.
Any attempts at fraud, money laundering, use of bots or unauthorized software are strictly prohibited. Such violations will result in account closure and appropriate legal action.
By registering, accessing, or using any part of the mr ace platform — whether via the website, mobile app, or any other channel we provide — you hereby agree to be fully bound by these Terms and Conditions. If you do not agree with any part of these terms, you are required to stop using our platform immediately.
Mr ace reserves the right to modify, update, or replace any part of these Terms and Conditions at any time without prior notice. It is the user's responsibility to review this document periodically. Continued use of the platform after any changes are published constitutes your acceptance of the updated terms.
These Terms and Conditions constitute a valid and binding agreement between you as the user and mr ace as the platform operator. By clicking the "Register" or "Accept" button, you confirm that you have read and understood all content in this document.
To use mr ace services, you must meet all of the following eligibility requirements without exception:
Mr ace reserves the right to request proof of age and identity at any time. Should a user fail to verify their eligibility, the account in question may be suspended pending verification or permanently closed.
Each individual is only permitted to register and maintain one active account at mr ace. This includes using the same name, address, phone number, IP address, or payment method to register a new account. If mr ace detects duplicate accounts, all associated accounts may be closed and balances forfeited.
You are responsible for ensuring that all information provided during registration is accurate and up to date. Any changes to personal details such as phone number, email address, or bank information must be updated through the account section or by contacting the mr ace support team.
You are solely responsible for keeping your account password confidential. mr ace recommends using a strong, unique password and enabling two-factor authentication (2FA) for an added layer of protection. Never share your login credentials with anyone, including the mr ace support team.
The mr ace team will never ask for your password through any communication channel. If you receive any such request, please report it to our support team immediately as it may be a fraud attempt.
Mr ace accepts a variety of payment methods tailored for the convenience of Malaysian players, including DuitNow QR, interbank transfers, Touch 'n Go eWallet, GrabPay, and USDT TRC20. All deposits are processed using 256-bit SSL encryption to ensure the security of every transaction.
Minimum and maximum limits for deposits and withdrawals are subject to your account level and chosen payment method. These limits may vary by VIP tier — higher VIP members enjoy greater withdrawal limits and faster processing priority.
Before the first withdrawal is processed, mr ace is required to conduct standard identity verification to meet compliance requirements. Documents that may be required include a copy of your identification card, proof of current address, and proof of ownership of the payment method. This process is typically completed within one to two business days.
Mr ace strives to process all withdrawal requests that have passed KYC verification within the timeframes specified by the payment method. DuitNow is processed within minutes, while bank transfers typically take one to three hours on business days. Any unexpected delays will be communicated to users through their account.
All bonuses and promotions offered by mr ace are subject to specific terms and conditions set for each offer. The general conditions applicable to all promotions are as follows:
Before claiming any bonus, please review the wagering requirements and eligible games. Some games may contribute different percentages toward wagering requirements. Detailed information is available on the relevant promotions page.
Mr ace users are required to conduct themselves responsibly and ethically at all times while using the platform. The following activities are strictly prohibited and may result in immediate account closure and legal action:
Mr ace takes the protection of all users' personal data seriously. All collected personal information is processed in accordance with our Privacy Policy, which complies with applicable data protection requirements. Your data is protected by 256-bit SSL encryption and will not be shared with third parties without your consent, except as required by law.
To learn more about how we collect, use, and protect your data, please refer to our Privacy Policy complete policy.
Mr ace is committed to responsible gaming practices. We provide a range of self-control tools to help users manage their gaming habits, including daily, weekly, and monthly deposit limits; loss limits; session limits; and options for temporary self-exclusion breaks or long-term self-exclusion.
If you or someone you know is experiencing issues related to gaming, please use our responsible gaming tools or contact the support team for assistance. More information is available on the Responsible Gaming.
Mr ace reserves the right to suspend, restrict, or close any user account for the following reasons:
Users also have the right to close their account at any time by contacting the mr ace support team. Any valid balance in the account will be processed for withdrawal once all necessary reviews have been completed.
The mr ace platform is provided "as is" without any express or implied warranties. mr ace does not guarantee that the platform will operate without interruption or errors at all times. We will make every effort to minimize technical disruptions; however, mr ace is not liable for any losses arising from technical issues beyond our control.
Mr ace is not responsible for any financial losses incurred by users as a result of gaming activity on the platform. Users are solely responsible for their own gaming decisions and personal financial management.
These Terms and Conditions are governed by and interpreted in accordance with the laws applicable to the operation of online entertainment platforms. Any dispute arising from or related to the use of the mr ace platform will be resolved through the dispute resolution channels established by mr ace.
If you have any questions, complaints, or feedback regarding these Terms and Conditions, please contact the mr ace support team via live chat on the platform or through the support email available in the contact us section.
Thank you for taking the time to read the mr ace Terms and Conditions. By understanding your rights and responsibilities, your gaming experience will be safer and more enjoyable. Happy gaming and best of luck!
Now that you understand the mr ace Terms and Conditions, register your free account and enjoy a safe, fair, and exciting online entertainment experience alongside more than 50,000 Malaysian members.