Mr ace is committed to protecting every piece of personal information you entrust to us. This document clearly explains how your data is collected, used, and protected at every stage.
All data transmitted between your device and mr ace servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions worldwide.
Your personal data is stored on servers protected by multiple layers of physical and digital security. Internal access to user data is strictly controlled and permitted only to authorised personnel.
You have the full right to access, correct, or request the deletion of your personal data at any time. mr ace provides a straightforward process for managing your privacy preferences through your account settings.
Mr ace will not sell, rent, or transfer your personal data to any third party for marketing purposes without your explicit consent. Your data belongs to you, not to us as a business commodity.
We use cookies solely to enhance the user experience and monitor platform performance. You can manage or block cookies at any time through your browser settings without affecting the core functionality of the platform.
You have complete control over whether to receive or opt out of any marketing communications from mr ace. An unsubscribe option is available in every promotional email or through the notification settings in your account.
This Privacy Policy is issued by mr ace and applies to all users who register, access, or use our platform via the website mrace.pro or the mr ace mobile app. We understand how important privacy is to every individual, and we take this responsibility very seriously.
This document explains the types of data we collect, why we need it, how it is used, how long it is retained, and the rights you hold as the owner of that data. By using the mr ace platform, you agree to the practices described in this Privacy Policy.
Mr ace will never sell your personal data to any third party. All data processing is carried out solely for the purposes stated in this document and to ensure a safe and enjoyable platform experience for you.
Mr ace only collects data necessary to provide a safe, seamless, and responsible service. Below are the categories of data we collect along with the purpose of collection:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Identity Verification (KYC) & Legal Compliance |
| Contact Information | Email address, phone number, residential address | Account Communications & Customer Support |
| Financial Information | Bank details, e-Wallet account numbers, transaction records | Deposit & Withdrawal Processing |
| Technical Data | IP address, device type, browser, operating system | Account Security & Fraud Detection |
| Usage Data | Game records, betting history, platform activity | Responsible gaming and service improvement |
Mr ace does not collect sensitive information such as biometric data, medical information, or the content of your private communications unless voluntarily submitted by you when contacting our support team.
Every piece of data we collect has a clear and lawful purpose. mr ace uses your personal information for the following purposes:
For direct marketing and promotional communications, mr ace will only contact you if you have given explicit consent during registration or through your account notification settings. You may withdraw this consent at any time.
Mr ace does not sell or rent your personal data. However, in certain situations, we may need to share your data with selected third parties to enable us to deliver our services fully:
We work with third-party service providers that help us operate the platform, including payment processors, identity verification providers, and cloud computing infrastructure. All these partners are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
Mr ace may disclose your data to the relevant authorities when required by law, court order, or directive from an enforcement agency. Such disclosures will be carried out in full compliance with all applicable legal procedures.
If your data needs to be transferred outside Malaysia for processing purposes, mr ace ensures that all such transfers are protected by appropriate data transfer agreements and that the recipient country provides an equivalent level of data protection.
Mr ace retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by law. Our general data retention guidelines are as follows:
The mr ace platform uses cookies and similar tracking technologies to enhance your experience. Below are the types of cookies we use:
These cookies are required for core platform functions such as secure login, session management, and account security. They cannot be disabled without affecting platform functionality.
We use analytics cookies to understand how users interact with our platform. All analytics data is collected in aggregate and anonymised — we cannot identify you as an individual from this data.
These cookies store your preferences such as language selection, display settings, and login details (if you enable the "Remember Me" feature). You can delete these cookies through your browser settings at any time.
To manage or block cookies, you can adjust the settings in your browser. Please note that blocking all cookies may affect certain functions of the mr ace platform. For a full guide on managing cookies based on your browser, refer to the relevant browser help documentation.
As a mr ace user, you have the following rights regarding your personal data. mr ace is committed to respecting and facilitating the exercise of these rights:
To exercise any of the above rights, please contact the mr ace privacy team via live chat on the platform or through the available support email. We will respond to all requests within a reasonable timeframe.
Mr ace continually invests in security infrastructure to ensure your data is always protected. Key security measures we have implemented include:
While mr ace takes all reasonable steps to protect your data, no security system is entirely perfect. In the event of any security incident involving your personal data, we are committed to notifying you promptly in accordance with our established incident response procedures.
Mr ace may update this Privacy Policy from time to time in line with changes in business practices, legal requirements, or platform improvements. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.
We recommend that you review this page periodically to stay up to date with our latest Privacy Policy. The "Last Updated" date shown at the top of this document always reflects the most current version in effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, the mr ace Privacy team is ready to assist. You can reach us via:
We are committed to responding to all privacy-related enquiries within three business days. For more complex issues requiring in-depth review, we will inform you of a realistic resolution timeline.
Your privacy is the foundation of the trust that builds a lasting relationship between you and mr ace. We appreciate you entrusting us with your personal information and we are committed to always honouring that trust.
Mr ace protects your privacy with the latest security technology. Register your account today and enjoy online entertainment with full confidence alongside more than 50,000 trusted Malaysia members.